Exchange and Returns
Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:
- The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
- The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
- Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
- Oud, incense and its derivatives are neither returnable nor replaced.
- The process takes from 3-5 working days starting from the date the issue was received.